A growing SaaS company was losing leads at the top of funnel — website visitors were bouncing without converting because support and qualification were slow. Nebriix designed and deployed a custom AI chatbot trained on the product’s knowledge base, pricing structure, and FAQs — live on the website and inside the app.
The chatbot needed to handle pre-sales qualification, support tickets, and onboarding questions simultaneously — without sounding robotic. Nebriix built a multi-intent conversational AI using GPT-4, integrated with the client’s CRM and helpdesk. The bot qualifies leads, books demos, and escalates complex queries seamlessly.
Demo bookings increased by 41% in the first 30 days. Support ticket volume dropped by 58%, freeing the team to focus on high-value accounts. The AI chatbot now handles over 800 conversations per month with a 94% resolution rate — with zero added headcount.
